While your brand may be well-versed in social marketing, it’s still easy to overlook the basics when it comes to social customer support.
If you have an effective customer support strategy for social media, you’ll have happier customers and an opportunity to increase revenue. This guide will show you how to get started.
While getting a complaint might be bad for your image, responding to it well can actually improve your image—especially if you and your customers post about your brilliant and helpful response.
Contributor Jay Baer offers a five-point solution for dealing with customer complaints in social media.
With customer service teams already stretched, how can brands deliver great, proactive customer service on social media?
There are four things that brands should be doing.